“Troubleshoot Like Its an Equation”
Almost anyone who troubleshoots for a living has an inner knowledge of the secrets of the universe that 98% of society is still trying to figure out. It seems that troubleshooting has become one of those skills that are right next to rocket scientist, rare. I have been troubleshooting for almost 15 years now and one of my golden rules has been when it seems like rocket science you know you need to step back and start over. So what does it mean when a simple skill like troubleshooting (aka problem-solving, don’t tell anyone) becomes something that so few understand. It means that those of us who have the ability to make a change in this world, need to. So I challenge all people with the knowledge and courage to step up and teach at least one person a month about proper troubleshooting steps.
My 10 rules for Troubleshooting
- They’re rules for the process, follow them!
- Troubleshoot like it’s an equation
- Isolate the variables that can affect the outcome
- Develop a hypothesis
- Develop a test to test the hypothesis, focusing in on the variables from rule 3
- Repeat 4 and 5 until you have affected the outcome
- Throw the math rule book out and start removing variables from the equation, get the outcome to change, even if it doesn’t make sense yet. Even Einstein was confused during the process, but clarity will come.
- Introduce new variables to the equation to change the outcome
- Pause and re-think the process, your approaching Saturn Five Rocket level, if you’re at this level it is almost always something STUPID.
- When you have reach the end of any process or flow chart and you have not solved it, ALWAYS start over from scratch.
Final Note: When you feel like the laws of gravity might be collapsing and the world no longer makes sense, you are officially part of the problem, awareness is the first step towards fixing it.